Refund Policy

We want every Cenoma package to be a joy to open. If something isn’t right, here’s exactly how we’ll fix it.

Returns — the essentials

• Window: 30 days from delivery.
• Condition: unused, in original condition and packaging.
• Not returnable: food and beverage items (coffee, cocoa, honey, spices — for safety reasons) and items marked final sale.
• Handmade variations in color or texture are natural characteristics, not defects — but a product significantly different from its description is always covered.

How to start a return

1. Email hello@shopcenoma.com with your order number.
2. We reply within one business day with a return authorization and the return address (Silver Spring, MD).
3. Return shipping is at your cost unless the return is due to our error, in which case we provide a prepaid label.

Damaged, defective, or wrong items

Email us within 7 days of delivery with a photo of the item and packaging. We’ll send a replacement or a full refund — and for damaged goods, you won’t need to ship anything back.

Refunds

Once your return is received and inspected, we refund your original payment method within 5–7 business days. Original shipping fees are refunded only when the return is due to our error. If a return brings your order below the $75 free-shipping threshold, the standard shipping fee may be deducted.

Exchanges

Because most pieces are one of a kind, exchanges are handled as a return + new order. For sizes (fashion), tell us and we’ll reserve stock when possible.

Late refunds

Banks can take a few extra days. If it’s been more than 10 business days since our confirmation, contact us and we’ll trace it.