Everything about ordering, shipping, returns, our makers — and selling on Cenoma.
Cenoma is an online marketplace for authentic Cameroonian products — handcrafted goods, artisan foods, traditional textiles, and natural beauty products — brought directly from verified makers in Cameroon to your door, anywhere in the United States.
Every product is designed and made in Cameroon by a verified maker, from woven baskets in Bafoussam to volcanic-soil coffee grown on the slopes of Mount Cameroon in Buea.
From our fulfillment warehouse in Silver Spring, Maryland, USA. Makers ship their products to us in bulk; we store, pack, and deliver every order domestically. That means US-speed delivery with no customs surprises for you.
Three things: every maker is personally verified by our team; 80% of every sale goes directly to the maker; and every package includes a maker story card with a QR code — so you always know exactly whose hands made what you’re holding.
A printed card inside every Cenoma package with your maker’s portrait, their story, and a QR code that takes you to their storefront on shopcenoma.com — where you can read more and browse everything they make.
All major credit and debit cards (via Stripe), Apple Pay, Google Pay, and PayPal. All payments are processed over secure, encrypted connections — Cenoma never stores your card details.
No — guest checkout is available. Creating a free account lets you track orders, save addresses, and follow your favorite makers.
Yes, an email confirmation is sent immediately to the address you provide at checkout, followed by a shipping notification with tracking once your order leaves our warehouse.
If your order hasn’t shipped yet, contact us at hello@shopcenoma.com as soon as possible and we’ll do our best. Once it has left the warehouse, you can use our standard return process instead.
Sales tax is calculated automatically at checkout based on your delivery address, in line with US state regulations.
Standard shipping (3–5 business days) is $6.99. Expedited shipping (1–2 business days) is $14.99. Standard shipping is FREE on all orders of $75 or more.
Orders ship from our Maryland warehouse within 1–2 business days. Standard delivery then takes 3–5 business days; expedited takes 1–2. Because everything ships domestically, there are no customs delays.
Not yet — Cenoma currently delivers within the United States only. International shipping is on our roadmap; join the newsletter to be the first to know.
You’ll receive a tracking link by email as soon as your order ships. If you have an account, tracking is also available under My Account → Orders.
No. Your order ships from within the US, so there are never customs charges or import paperwork on your side.
Non-perishable items can be returned within 30 days of delivery, in their original condition. Food and beverage items can’t be returned for safety reasons — but if anything arrives damaged or wrong, we’ll make it right.
Email hello@shopcenoma.com within 7 days with a photo of the item and packaging. We’ll send a replacement or a full refund — you won’t need to ship anything back for damaged goods.
Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days.
Yes — and it’s the point. Every Cenoma product is made by hand, so small variations in color, pattern, and texture are natural. They’re proof your piece is one of a kind, not a factory copy. Significant differences from the description, however, are always covered by our return policy.
Our team reviews every application, speaks with the maker directly, and evaluates their work for quality and authenticity before they can sell. Verified makers carry the Cenoma badge on their storefront.
Yes — every product page links to the maker’s storefront, where you can browse everything they make. You can also scan the QR code on the story card in your package.
Many of our makers produce in small batches — some fewer than 25 pieces a month. We never oversell beyond a maker’s real capacity, so when something is gone, it’s gone until the next batch.
Our beauty makers work with traditional ingredients — unrefined shea butter, njansang oil, plantain-ash black soap — without synthetic fragrances. Each product page lists the full ingredients.
Makers, artisans, and cooperatives whose products are designed and made in Cameroon. Apply on our Sell on Cenoma page — we review every application within a week.
Nothing — no listing fees, no monthly fees. Cenoma keeps 20% of each sale to cover US warehousing, payment processing, customer service, and marketing. You keep 80%.
Automatically every two weeks, once your balance reaches $50 — by PayPal or bank transfer (including Wise), in the currency you choose.
After verification, you ship your batch to our warehouse in Silver Spring, Maryland. We guide you through export paperwork the first time and consolidate shipments with other makers from your region to lower costs.
You do, together with our team. We advise on what works in the US market so your work is never undervalued — and the 80/20 split is calculated on the final sale price.
Customers: hello@shopcenoma.com · Makers & vendors: vendors@shopcenoma.com · Press: press@shopcenoma.com. Or use the form on our Contact page — we reply within one business day.
We’re @shopcenoma everywhere — Instagram, TikTok, and Facebook. Our newsletter delivers new makers, new products, and the stories behind them every two weeks.
Our Silver Spring, Maryland facility is a fulfillment center and isn’t open to the public — but everything inside it is on shopcenoma.com.
Write to press@shopcenoma.com — we love telling the story of our makers.
